Let’s admit it – a customer does not care who is responsible for solving the issue when an incident occurs within the organization. They only care about functional systems. Therefore, the organization’s responsibility is to deploy incident management processes and get the servers up and running immediately. As not all organizations are structured in the same way, there is no one-size-fits-all incident management process. Therefore, organizations must figure out who owns which parts of the process themselves. It will help the organization in improving overall collaboration and service reliability.
This article will discuss who is responsible for incident management and the incident management process in more detail.
Who Is Responsible For Incident Management?
Everyone involved with the organization is responsible for incident management. As a member of the organization, it is the responsibility of everyone to ensure that you maintain and adhere to stringent security measures implemented by the organization.
When a security incident occurs within the organization, it is the responsibility of security and IT teams to ensure that there is minimal downtime. With the help of a strong incident response plan, the SOC team has to ensure that they can detect and contain the security incident as soon as possible.
Incident Management Process
1. Incident Detection
From the organizational point of view, it is crucial to identify the incident even before it occurs. Therefore, incident detection is the first step in your incident management process. Continuous monitoring of the systems and the networks will help the security team in alerting the security analysts. Moreover, ensure that the team is equipped with the correct tools and techniques to identify the security incidents faster and efficiently. Thus, ensuring that the SOC team can take action more quickly.
2. Incident Response
After the security incident has been identified, the SOC team needs to react and respond quickly to contain the incident and minimize the damages. For achieving this, the organization needs a strong incident response plan that clearly defines different teams’ roles and responsibilities to contain and overcome the security incident. Everyone within the organization must know how to contact for what purpose and notify all the stakeholders affected by the security incident.
3. Incident Remediation
If the security team has the right information and processes for incident response, incident remediation becomes quicker. It is very easy for the team to get lost among alerts and escalation. Therefore, the remediation process is largely based on the effectiveness of your incident response. Moreover, for effective incident management, the SOC team of the organization must have all the tools that can help them reduce downtime.
4. Incident Analysis
Once the security incident has been contained and resolved, the security team must analyze the incident. The digital forensics team must conduct a thorough investigation and document everything, including the reason behind the attack. This investigation helps the organization in improving its weaknesses and systems to prevent similar future cyber-attacks.
5. Incident Preparation
The final step in the incident management process is the preparation for future security incidents. Armed with knowledge and the cause behind the cyber threat, the organization can improve its overall security strategies. The organization can implement new measures and offer training to their employees to become more competent for handling security incidents in the future. Organizations can work on improving their detection, prevention, and response strategies for the future. This will help them contain and prevent the security incident as soon as possible, to reduce the damages.
About Certified Incident Handler (ECIH) Program
The EC-Council’s Certified Incident Handler (ECIH) Program a comprehensive specialist-level program that imparts knowledge and skills that organizations need to effectively handle post-breach consequences by reducing the impact of the incident from both a financial and a reputational perspective. The ECIH program includes hands-on learning delivered through labs within the training program.