Author: Rajiv Sharma (Vice President, EXL Service)
Unforeseen and unexpected disaster events are a persistent issue in any organization. In the era of Digital Transformation, or Technology solutions and IT, enable services to play a critical role in business resilience in an event of disruption. One of the most important activities in the recovery of business is the recovery of the IT environment supporting organizations’ key business processes to a steady-state within an acceptable timeline. However, developing an effective and robust disaster recovery plan will ensure that IT assets and services and data would be made available within the agreed timeline.